Policy

Policies for NOVA Therapeutic Massage

Nova Therapeutic Massage is a Trusted Therapeutic Massage Provider in Northern Virginia

Cancellation Policy: Customers can cancel appointments up to 24 hours before the scheduled time without any charge. However, cancellations made within 24 hours or no-shows will incur a 50% charge. For cancellations within 3 hours of the appointment, the full amount will be charged. While efforts will be made to reschedule appointments within 24 hours, availability is not guaranteed.

Gratuities: Tipping massage therapists is customary and appreciated. Gratuities can be provided in cash at our locations.

Insurance: We do not accept insurance payments directly, but upon request, we can provide an invoice for submission to your insurance provider. We accept HSA and FSA payments. Please verify with your insurance provider for coverage details.

Prenatal Massage: For the safety of both the client and our trained masseuses, please inform us if you are pregnant at the time of booking. We recommend prenatal massages after the first trimester.

Packages: We offer discounted pre-paid packages for loyal customers. Refunds are available within 30 days of purchase if the package remains unused. Once used or after 30 days, packages are non-refundable. Packages are location-specific and intended for use by the purchaser only.

Gift Certificates: Gift certificates are refundable if unused within 30 days of purchase. Once issued, they cannot be refunded but can be transferred to another individual. Gift cards hold no cash value and cannot be exchanged for cash refunds.

Privacy Policy and Data Collection: We collect personal information necessary for appointment bookings, and this information is stored securely. Data may be shared with service providers and, when legally required, with appropriate authorities. Additionally, we collect data for marketing purposes, and customers have the option to opt out. Sensitive health information may also be collected for treatment purposes. Our website is not intended for individuals under the age of 18. Customers can manage their marketing preferences through their user profile or by contacting us directly for assistance with profile deletion.


Frequently Asked Questions

Have a question? We hope you find the answer you need here.

  • Why is Nova Therapeutic Massage so popular?

    Nova Therapeutic Massage in Northern Virginia shines as a haven for those passionate about therapeutic massage. Our experienced therapists lead tailored massage therapy sessions that have gained acclaim. Clients commend our holistic techniques, which offer both relaxation and healing. The ongoing success of our practice is largely a result of our unwavering commitment to delivering high-quality therapeutic massage treatments. In an era where therapeutic massage plays an increasingly vital role in holistic health, Nova Therapeutic Massage stands as a preferred choice for many.

  • How can I get in contact with you?

    We would love to speak further with you and set up an appointment to address any questions you may have about our massages.


    Contact us at (703) 558-3633 or email us at btm850@gmail.com. You can also fill out the contact form on our website. We look forward to speaking with you soon!

  • Are there any medical conditions that would make massage or bodywork inadvisable?

    Yes, there are medical conditions where massage or bodywork might be inadvisable or require a physician's clearance. These conditions include, but are not limited to:


    1. Infectious Diseases: To prevent the spread of disease.
    2. Skin Infections or Conditions: Such as severe acne or open wounds.
    3. Recent Surgery: Especially in the area that would be massaged.
    4. Fractures or Severe Osteoporosis: Where pressure could cause harm.
    5. Blood Clots or Thrombosis: Risk of dislodging a clot.
    6. Certain Heart Conditions: Such as heart failure or recent heart attack.
    7. Cancer: Especially if it has metastasized, though light massage with a therapist trained in oncology massage might be safe.

    It's crucial to consult with a healthcare provider before receiving massage or bodywork, especially if you have a medical condition or are unsure if massage is safe for you.

  • What are the benefits of massage and bodywork?

    Massage and bodywork can offer numerous benefits including:


    1. Relaxation and Stress Relief: Helps in reducing stress and promoting relaxation.
    2. Muscle Tension Relief: Alleviates muscle tension and stiffness.
    3. Improved Circulation: Enhances blood and lymph circulation.
    4. Pain Relief: Can help in reducing pain, including chronic pain conditions.
    5. Improved Flexibility: Enhances joint motion and improves flexibility.
    6. Immune System Boost: May boost the immune system by supporting lymphatic flow.
    7. Better Sleep: Promotes better sleep quality.
    8. Mental Health Benefits: Can help with anxiety and depression.
    9. Supports Injury Recovery: Aids in the recovery from injuries and surgeries.
    10. Enhanced Body Awareness: Increases awareness of the mind-body connection.

    Each modality of massage and bodywork can offer distinct benefits. Get started today!

Cancellation, Refunds & Policies

  • Late Arrivals

    At times, something prevents a guest from arriving on time. Nova Therapeutic Massage will do its best to accommodate you within this shorter time frame. As a courtesy to fellow Spa Guests, late arrivals may receive only their remaining available appointment time. You will only be charged the time applied for your visit, not the entire time of your appointment.

  • Cancellation Policy

    You may cancel or reschedule an appointment at no charge by giving us notice no less than 24 hours preceding your appointment. Same-day cancellations or appointments may be charged at 50% of the scheduled service price.

  • Refunds

    Nova Therapeutic Massage cares about each client individually and strives to provide the best service and experience. Please let us know if your service was not performed correctly during check-out. Please note that there will be no service refunds after the check-out. Gift Certificates can be refunded only with the original receipt and to the person who purchased them with a 20% cancellation fee. Gift certificates can never be exchanged for cash and promotional value will expire on the date indicated on the Gift Certificate. In accordance with Virginia law, cash value will not expire for 5 years from the date of purchase. Products can be exchanged within 7 days of purchase only if defective or there is evidence of severe allergic reaction.

  • Insurance

    We do not accept third-party payments and are not affiliated with any provider group. Our experience has been that, when recommended by a physician, massage therapy is occasionally covered by health insurance plans.


    Our services are usually an allowed expense for medical savings accounts and flexible spending accounts.

  • Cellular Phones/Pagers

    For your relaxation and the relaxation of other guests, we ask that you turn off your cellular phone and pagers when you arrive at SPA LUX.

  • Children and Minors

    We love children and would like to provide the best family experience at the spa whenever possible. However, our facility is not set up to accommodate little children before the age of 16. Minors from age 16 up to 18 can be treated with parental consent only. We do ask that childcare arrangements be made prior to your visit. This will allow for a more relaxing visit and atmosphere to all of our guests.

  • Tips for Practitioner

    Tips are appreciated but never expected. If you wish to leave a gratuity for your therapist we ask that you do so in cash or by check made directly to the practitioner.

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